Privacy Policy

Abooteek only uses your information or data to improve your experience. Abooteek does it utmost to ensure it is secure and protected. You decide on what or how you want to hear from us. You can opt out or be removed as you wish.

This Privacy Policy describes how Abooteek (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from abooteek.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.


How Abooteek uses your information

We use your information in a few ways. What we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it. 


Your name and contact details

This means the information that you provide to us when you complete your order. 

How we use your name & contact details

Why?

Deliver your purchases to you

This is necessary to do this to perform our contract with you

Send you service messages by text, e-mail, such as order updates

This is necessary to perform our contract with you (so you can tell when your order is coming)

Sending you information by email, SMS, or post, about our new products and services

To keep you up to date. We only send this with your permission and you can opt out any time.

Fraud prevention and detection

To prevent and detect fraud against either you or Abooteek – unfortunate but essential

To show you Abooteek adverts as you browse the web

So you can see our latest products and deals

Finding out what you – and other customers – like

To ensure we are giving you what you want and to stay ahead of the competition


Your payment information

This means your card security/CVV code. We don’t keep them, and we are PCI compliant through responsible banking partners.

How we use your payment information

Why?

To take payment and give refunds

This is necessary to perform our contract with you

For fraud prevention and detection

To prevent and detect fraud against either you or Abooteek – unfortunate but essential


Your contact history with us

This means what you’ve said to us, for example, over the phone, on chat or on social media.

How we use your contact history

Why?

To provide customer service and support

This is necessary to perform our contract with you and to provide our best service

   


Purchase history and saved items

This means what you’ve bought and what you’ve stored in your basket for another time.

How we use your purchase history and saved items

Why?

To sell you things

This is necessary to perform our contract with you

To provide customer service and support and to handle returns

This is necessary to perform our contract with you

To find out what you – and other customers – like

To ensure we are giving you what you want and to stay ahead of the competition


Information about your phone or laptop, and how you use our website

This means the information you give us when you browse our site, including your IP address and device type and – if you choose to share it with us – your location data, as well as how you use our website. 

How we use information about your phone or laptop, and how you use our website

Why?

To improve our website and set default options for you (such as language/currency)

To give you the best possible shopping experience

To protect our website

To prevent and detect fraud against either you or Abooteek – unfortunate but essential and to meet our legal obligations about looking after your data


Information from accounts you link to us

This means what we do if you link your Twitter, Instagram, Facebook or social accounts to us.

How we use information from accounts you link to us

Why?

To enable you to upload files, log into our website simply and easily without having to create a specific account

To make it easier for you to use Abooteek sites and purchase those items you want

To provide product recommendations

So that you can quickly spot relevant things

 
Your responses to surveys, competitions and promotions

This means information that you give when you fill out a survey, use a promotion or enter a competition. 

How we use your responses to surveys, competitions and promotions

Why?

To run the survey, competition or promotion

This is necessary to perform our contract with you

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from Abooteek, and you are unlikely to receive our optimal overall customer experience.

Abooteek anonymises and aggregates analytical information (so that it doesn’t identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services. 

Sharing your information

Abooteek do not, and will not, sell any of your personal data to any third party. We value and maintain your trust. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such as payment service providers, internet service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners, customer service web host and website hosts, who help Abooteek run thebusiness
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us), marketplace sellers where you place an order, and Klarna where you choose to use their payment service

We may provide third parties with aggregated but anonymised information and web analytics about our customers and, before we do so, we will make sure that it does not identify you.

If you contact us via e-mail or via the contact form on our website, by fax or by telephone, the data you have provided (e.g. your email address, name, phone number and possibly other data) will be saved with our customer service web host for a period of 90 days. This is so that we can answer your questions or to process your requests. Our customer service web host is not able to use or monetise your data at any point.

We are working closely with all companies and service providers to ensure that our privacy policy and your data are always protected. 

Marketing Messages

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products. Please note that email marketing to existing customers is carried out using soft-opt in, rather than consent. 

How to stop marketing messages from Abooteek

You can stop receiving marketing messages from Abooteek at any time.

You can do this:

  • By clicking on the ‘unsubscribe’ link in any email
  • By contacting us using our contact form

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, as Abooteek comprises a system of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates). 

 

Seeing adverts for Abooteek online

Aboteek also engages in online advertising, to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we may target Abooteek banners and ads to you when you are on other websites. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of Abooteek (for example, your search history, and the content you read on Abooteek websites) or on Abooteek banners or ads you have previously clicked on. 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

– Basic contact details including your name, address, phone number, email.

– Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

– Shopping information including the items you view or put in your basket.

– Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

– Companies who support our Site and Services, such as Siteground, etc.

– Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

– When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

– Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

– Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

– Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

– Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store:

We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Abooteek uses cookies on our website.

Cookie

Description

ASP.NET_SessionId

ASP session cookie. We use Microsoft’s ASP .NET technology to develop our website and this cookie is part of it. You can find more information about it on Microsoft’s website: Visit the Microsoft website

Alongside the ASP.NET_SessionId cookie above, we also use 3rd party cookies from other websites such as social networks and web analytics/reporting. You can find information on what 3rd party cookies we use and how we use them below: 

Cookie

Description

_utma, _utmb, _utmc, _utmz

Google Analytics cookies used to collect anonymous information about our visitors. We use it to improve your shopping experience and develop our products and services

datr, lu, s, act, p, c_user, csm, xs, presence, sub

www.facebook.com cookies used to connect our services with your Facebook account at your permission

NID, PREF, HSID, SSID, APISID, SAPISID, ULS, SID, BEAT, ULS

plusone.google.com cookies used by Google Plus social networks

guest_id, k, _twitter_sess

platform.twitter.com cookies used by Twitter website

_pinterest_sess

pinterest.com cookie used by Pinterest website

Awin

Awin manages a network for affiliate marketing, where it stores cookies on the devices of users who visit or engage with websites or other online products offered by advertisers and publishers partnered with Awin. This practice is fundamental to our platform’s functionality.

Siteground hosting

Siteground may gather data relating to your activity on Abooteek’s website in order to help optimise the functioning of the site, and help identify any technical errors in processing should they occur.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

– With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).

– With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

– When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

– With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

– In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in “How we Collect and Use your Personal Information” and “How we Disclose Personal Information”:

Category:

– Identifiers such as basic contact details and certain order and account information

– Commercial information such as order information, shopping information and customer support information

– Internet or other similar network activity, such as Usage Data

Categories of Recipients:

– Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers)

– Business and marketing partners

– Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

– Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

– Right to Delete. You may have a right to request that we delete personal information we maintain about you.

– Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

– Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

– Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the “sale” or “sharing” of information for the device and browser that you use to visit the Site.

– Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

– Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

– Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

– Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

– Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello @ abooteek.com.

V.1001 Last updated: 15th August 2023

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